We have standardised our Trust WiFi. The below poster explains which devices are for which WiFi.   What do I need to do? All school owned devices will be managed by the IT Service and will not need action from yourself. All personal devices will need connecting to the new “SAND-Guest” WiFi.   How do I connect my personal device to the new WiFi? Go to your WiFi settings on your personal device, connect to SAND-Guest and use the password “MexicoSunset24” (Note: This password will be replaced every year) Posters will also be distributed into staff areas within the school, where you can just scan the QR code and it will automatically connect your phone.   Will I need to do this again? Yes – To maintain our security standards, each year from 1st Jan we will be changing the password and will communicate this new password before Christmas.

SAND Academies Trust recommends the use of Microsoft Authenticator for 'Other' accounts. The services we use that require Multi Factor Authentication includes RM Unify/Integris CPOMS Sign In App  Please follow this guide to set up an 'Other' accounts on Microsoft Authenticator. RM Unify/Integris 1. Download the following app to your phone. Microsoft Authenticator (Play Store) – Android users Microsoft Authenticator (App Store) – Apple users 2. Log in to RM Unify using your PC by following the link RM Unify - Multi factor enrol - My Profile 3. Click Generate MFA Enrolment Code 4. Open the Microsoft Authenticator app on your phone and tap ‘+’ in the top right hand corner 5. Click on ‘Other (Google, Facebook, etc.)’ 6. Scan the QR code on your PC Your phone will now generate a code, that you need to enter on your PC. CPOMS 1. Download the following app to your phone. Microsoft Authenticator (Play Store) – Android users Microsoft Authenticator (App Store) – Apple users 2. Log into your CPOMS Account Once you have downloaded the app, please log in to your CPOMS account (on a separate device to the App). If you already have a key please log in with it. When using CPOMS for the first time you will need to request an initial password to log-in by clicking on the ‘Forgotten your password or using CPOMS for the first time?’ option. Once you have logged in to CPOMS, click on the ‘Account Settings’ section (Along the top bar), and then into the ‘Security keys’ tab, to the left-hand side of the screen. Here you will see a sub-heading for the ‘CPOMS Authenticator’.  3. Click on ‘Add new device’. This will then bring up a QR code for you to scan within Microsoft Authenticator 4. Open the Microsoft Authenticator app on your phone and tap ‘+’ in the top right hand corner 5. Click on ‘Other (Google, Facebook, etc.)’ Once you have scanned the QR code and it begins generating numbers, enter a name of your device, i.e. iPad/ My phone. 6. Next, type in the current 6 digit code appearing on your device into the ‘Code’ box. Sign In App 1. Download the following app to your phone. Microsoft Authenticator (Play Store) – Android users Microsoft Authenticator (App Store) – Apple users 2. Log in to Sign In App   3. Open the Microsoft Authenticator app on your phone and tap ‘+’ in the top right hand corner 4. Click on ‘Other (Google, Facebook, etc.)’ Once you have scanned the QR code and it begins generating numbers 5. Next, type in the current 6 digit code appearing on your device into the ‘Generated Code’ box.

Please find attached a PDF of our IT Survey Results 2022.

Priority Assessed using the impact/urgency matrix:   SLA - Targets: P1 – 4 hours P2 – 8 hours P3 – 2 days P4 – 3 days

  To add a user on to net 2 firstly login to the Paxton-Server   2. On the dashboard select the add user icon       3. Fill in the details of the new employee. Include site they are employed at and access level. If you have one you can add their photo, if not this can be done at a later date.   4. Enter their position in the box provided. If you don’t know this can also be added later 5. If you have their DBS number from HR this too can be added on under personnel number     6. When all the information has been completed select Add user in the bottom right corner         7. Now you can search for the employee   8. Any other amendments can be done in this screen.       You can add DBS in the Personnel number field You can add position in Memo tab       9. To print an ID badge, go to the token screen and select the SAND profile. Then click apply at the bottom of the screen   10. Add a fob on the token screen too. Simply place the fob onto the Paxton reader   11. Click the Yes button on the screen   12. You can now print the card and the user is ready to go    13. Should the user lose their fob you can go onto net 2 and suspend the fob by clicking on lost token. This will stop the fob being able to open any doors the person had access to.   14. Should the Person leave simply put the token as lost then go to the main page and remove access and place in BARRED USERS in the department list.

To add a member of staff’s fob to the automatic sign in on the reception iPad, follow these steps: 1) Tap the home screen to enter the app 2) Tap on the magnifying glass in the top right of the screen 3) Start to type in the staff members name. If they don't appear they haven't been synced in the system yet 4) Tap on staff members name and look for the button which asks to connect an RFID tag.  5) tap on the RFID button and tap your fob on the fob reader 6) Once you do this it should give you the following message: 7) To test it all works go back to the home screen and tap the fob to sign in/out. Once that has confirmed the tag can sign the person in and out and is connected to their name you are done.

If one of the school sign in iPads goes offline here is how you can remotely or in person make sure it is back online in a few simple steps: 1)  Go to the sign in website at https:my.signinapp.com/today 2) On the top menu bar select manage and then click on the sites tab 3) From here click on the school which is either showing offline from the automatic email you received or via a ticket which has been raised 4) Click on the school and select devices. Now check that site's iPad 5) If it is showing a red cross above the iPad name in the Devices section then you need to delete this iPad and hit the green connect button 6) It will now generate a 7 digit pin 7) This code is needed to get the app on the iPad back up and running. If you are on a call then ask the user to click the app icon on the iPad, but if you are on site then go to the iPad and open the app. You should be greeted by a get started screen. Click on the get started button 8) If you are on a call then tell the user the 7 digit pin they need to input. If you are on site have your laptop handy or write the code down so you can do it. Once the 7 digit pin has been input the app should be back up and running again. The only problem you may have is that every member of staffs fobs may need to be re-registered. You can do that by reading the fob activation article just click here or go to: https://ithelpdesk.sandmat.uk/support/solutions/articles/51000060386

In this article we will be explaining to you how to find the serial number of your computer, whether this is a laptop, desktop or attached to the back of your interactive white board (IWB). If one of the IT team request the serial number this is the quickest way to respond. Follow the steps below to find your serial number: 1) Select the windows button in the bottom left hand corner of your taskbar at the bottom of your screen.   2) Now click on the cog symbol and go into the settings menu. 3) Once in the settings menu select the system option. 4) Once in the system menu select About at the bottom of the option menu. 5) Once on the about screen you should be able to see your computers serial number. 6) You can now highlight the serial number and copy it. Simply now place this is serial number in the ticket/email for the IT team.

To add a shared Mailbox you will need to follow the following steps: 1. You can now add this to your outlook mail box. Firstly you can try closing outlook and reopening it, or refreshing your internet window. If you still can't see the new inbox you can Select the File tab on the ribbon, then select Account Settings. 2. Select the Email tab. Make sure the correct account is highlighted, then choose Change followed by More Settings > Advanced > Add 3. Type the shared email address, for example Test@milestone.sandmat.uk then ok followed by ok. 4. Then choose Next > Finish > Close. You should see your new mailbox appear in your outlook window.

Having trouble accessing a website from Google search results? You might find that clicking on an ad at the top of your Google search results gets blocked. This is because our security system is designed to protect you from potentially harmful websites. For example Clicking the link for solar for schools here (the top result was a sponsored advert): Here's a quick fix: If the ad is blocked, simply scroll down to the regular search results and click on the website's link there. This should allow you to access the site without any issues. Why does this happen? Sometimes, the web address (URL) used in an ad is different from the website's main URL. Our system may block the ad's specific URL for safety reasons.