Adding a Speed Dial: To add a speed dial contact to your teams first load into your teams app. This can be located either by clicking the up arrow in the bottom right as shown below or by searching for the app in the search bar on the left of your screen (On some PC's/Laptops you may not have the search bar active so click the windows button and start typing!).  1. This is the icons that should show when you click the up arrow and teams is the top right one. 2. Here is the two icons on the bottom left you can use to find the Teams app. Next open the app and navigate to the "Calls" tab. This can be found on the left hand side of the screen. After this you will see a "add speed dial" button on the right hand side of your screen. Click this and enter a name or number of the person/department you want to add to speed dial.  Finally, you should now see a list of speed dial numbers for easier access to frequently used numbers whenever you go into the call tab of teams.

All changes to Group Voicemail will need to be raised to ithelpdesk@sandmat.uk Contents Reviewing your voicemail messages Change the length of time before redirecting to Voicemail To change your personal greeting Reviewing your voicemail messages Open Teams > Click 'Voicemail' > You will see a list of all your voicemail messages To play a message click on a message and click the purple play button (bottom right) You can also read the transcript of the voicemail in the right hand column (see screenshot below). You can delete messages by hovering over a message with your mouse cursor and clicking the ellipsis ... > Delete Change the length of time before redirecting to Voicemail Open Teams > Click 'Calls' > Click 'Don't forward' (bottom left) > Click 'More Settings' In the 'Settings' Menu click the drop down '20 seconds (default)' and change the number of seconds required. To change your personal greeting Open Teams > Click 'Calls' > Click 'Don't forward' (bottom left) > Click 'More Settings' In the 'Settings' Menu click 'Configure voicemail' There are three options Do nothing > the system will automatically read your name and ask the person to leave a message. Click 'Record a greeting' > The system will then call the voicemail system and you can record a personal greeting.  You can type a personal message that the system will read out (see screenshot below) - 'Your custom greeting' and 'Your custom out of office greeting'

To add participants to an existing call, start from Step 5. Open the Teams App and click Calls Start by adding the phone numbers of the contacts you wish to conference and click the phone number or person below Once you have finished adding your participants, click Call The call will now ring all participants and add them to the conference call. You can check current participants and add new participants to your call by clicking the Participants icon (top left in the screenshot) To add additional participants, search for their name or add their phone number e.g. 01452874000 to the search box. You can also turn the conference into a video conference by turning on your camera (next to the mute button) and all participants that are joining from the Teams App will be able to join the video too. Any participants that have been added as a phone number will continue the call as an "Audio Only" participant.

Using the Mobile App   First to download the app please search for the "Teams" app through the app store or Play Store depending on your device.    When you first open the Teams mobile app, you are presented with a sign-in screen where you can choose to sign in to Teams, as shown. Tap the Sign In button and then enter your Office 365 credentials. Once signed in you will be presented with options along the bottom of your screen (note the experience is similar across all platforms). From here you can navigate to the section you want such as "Chat", "Teams" and "Calls" as shown below.       A brief description of each is provided below. Activity - this is where a feed of recent calls and conversations can be found. Chat - Here is where you can find all your chats you've had with others but also where you can start a chat yourself. Teams - On the Teams tab here is all the "teams" you are a member of and you can search for teams also Calls - Here you can see all the calls that you've made or have received. Also here at the bottom right there is a button that you can use to make a call shown below. On the calls tab it is possible to see voicemails left and also search your devices contacts to add to your team’s contacts. Here is the button you can press to get to your "Dial pad" & "People" tabs. Calendar - Calendar is the final tab where you can access your accounts calendar and add events to it.   *Hint* If you need more options, you can simply click the "More" tab and find other useful features of the team app.  

Making a Call To make voice or video calls on Teams, open the Teams app and select the 'Calls' button from the left-hand side. Your phone number is displayed just below the keypad. You can use the keypad to dial a number, or you can type a person's name into the field above. Teams will offer suggestions of people as you start typing their name. You can also search for the name of a department. Receiving a Call When someone calls you, a pop-up window will appear on your screen -- usually in the bottom-right corner. Click the phone icon (on the left) to answer the call.

There are two ways to transfer a call -- these are called a 'blind transfer' and a 'consulted transfer'. 1. A blind transfer is when you transfer the original caller directly to the other person. 2. A consulted transfer is when you dial another person, speak to them and explain that you wish to transfer a call to them, and then transfer the original caller through to them. Blind transfer When you are in a Teams call, click the three dots in the menu and select the 'Transfer' option. This will pop-up the following menu. Type a person's name or telephone number and then select the person you want to transfer the call to. When you click 'Transfer', you will be disconnected and the person you have transferred it to will receive an incoming call. Consulted transfer As above, when you are in a call, select the three dots from the menu. This time, select 'Consult then transfer'. You will see this pop-up: Type the person's name or telephone number that you wish to transfer the call to. You can then click 'Chat' -- this will open up a Teams chat window, where you can send a message to the person.  You will see a button labelled 'Transfer' at the top of the chat window. If they are happy to accept the call, click this to transfer the call as above. If you would rather speak to the person, you can click the drop-down menu (the downward arrow) and select 'Teams audio call'. This will call the other person. You will get a normal Teams call window, except that you will see a 'Transfer' button at the top of the call window. If the person is happy to take the call, click the 'Transfer' button and it will transfer the call. Once transd

When you're part of a 'call queue', such as the main school number, you will receive calls to that number in addition to anyone else that is in that queue.  The first person to answer gets the call. However, in some circumstances, you may wish to remove yourself from the call queue for a period of time and not receive calls made to that number. You will still receive calls made directly to your number. You can do this in Teams: 1. Go into the Settings page for Teams, and make sure the 'calls' section is highlighted on the left: At the bottom of this page, you'll see the section called 'Call queues'. In this example, you can see the IT Queue, which means this user receives calls made to the IT number in addition to their direct calls. If your system administrator has allowed the option, you may be able to 'opt out' of the queue. If you have this option, you will see a on-off toggle where you can turn off the queue. If you do not see the toggle, as in the screenshot above, it means you do not have the option to opt out of that particular call queue.